Terms of Service for Customers
By using, registering, or accepting an offer on the SkillCarry platform, you acknowledge that you have read, understood, and agreed to these Terms of Service for Customers (referred to as the "Terms") and accept them as legally binding.
1. Scope of the Terms
1.1 These Terms apply to all transactions made by users on the SkillCarry platform and outline the related processes.
1.2 The platform reserves the right to amend these Terms at any time. Continued use of the platform after updates constitutes acceptance of the revised Terms. If you do not agree to the changes, you must discontinue use of the platform immediately.
1.3 The Terms are provided in English, and in case of any translation discrepancies, the English version will take precedence.
1.4 Access to the platform is also governed by the General Terms and Conditions.
2. Definitions
2.1 Terms with initial capitalization that are not otherwise defined herein shall be interpreted as described in the General Terms and Conditions.
3. Placing an Order
3.1 To initiate an order, complete the following steps:
- Select a service from the available options and click "Order Now."
- Specify the desired order details and click "Buy Now."
- Agree to the outlined terms and finalize payment.
- Receive an order confirmation via email.
- Provide essential information (e.g., account details) in your user profile to facilitate service delivery.
3.2 Orders may be subject to cancellation under certain conditions, such as:
- Indications of fraudulent activity (resulting in a refund and account suspension).
- Failure to supply necessary information or maintain communication with support within one month of order placement (leading to cancellation without a refund).
- Inappropriate behavior towards platform staff or service providers (resulting in account suspension).
4. Pricing and Payments
4.1 Pricing is fixed and cannot be altered once an order is confirmed by clicking "Buy Now" and completing payment.
4.2 Prices are displayed in USD or EUR and include any applicable taxes.
4.3 Payments can be processed through electronic payment systems, credit/debit cards, or other methods made available on the platform.
4.4 An order is officially placed when payment is successfully processed from the user’s selected payment method.
5. Service Quality
5.1 Orders will be completed in alignment with customer requirements and the platform’s standards.
5.2 Completion deadlines are established in agreement with the customer and support staff. Deadlines may only be modified with mutual written consent.
5.3 Additional customer requirements must be clear and specific. If unclear instructions remain unresolved within a reasonable timeframe, services may proceed based on initial conditions.
6. Customer Rights
6.1 Modification of Orders: Customers can request changes to an order by coordinating with the assigned provider and the platform.
6.2 Provider Replacement: Customers may request a change of service provider by contacting the platform.
6.3 Order Cancellation: Orders can be canceled by contacting platform support via chat or email. Refunds are subject to Section 10 of these Terms.
6.4 Dispute Resolution: Customers may seek platform assistance for disputes with service providers. If resolution is not achieved, a replacement provider may be assigned, or the order may be canceled at the customer’s discretion.
7. Platform Interaction
7.1 Once an order is accepted by a service provider, a communication channel will be available between the customer and the provider.
7.2 In cases where direct communication is not possible, customers can reach out to platform support for assistance.
8. Order Fulfillment
8.1 Upon completion of an order, notification will be sent via the platform and email.
9. Warranty Period
9.1 Customers dissatisfied with service quality may request corrections or a price adjustment during the warranty period.
9.2 Revisions must adhere to initial instructions. Additional changes outside the original scope may incur extra charges.
9.3 Customers may reject orders that fail to meet essential requirements.
9.4 Warranty duration varies by service type and provider status:
- Standard: 8 business days
- Accelerated: 2 business days (for trusted providers)
- No warranty for specific trusted providers.
9.5 To invoke warranty rights, contact platform support for an investigation.
9.6 Orders are considered complete upon warranty expiration. For non-warranted services, orders are finalized once marked “done.”
9.7 Dissatisfaction claims post-warranty must be directed to platform support.
10. Refund Policy
10.1 Refunds are subject to applicable fees imposed by payment processors, which are borne by the customer.
10.2 A non-refundable license fee of 30% applies to all refunds, reflecting platform usage and access.
10.3 Refunds will be processed within 5-7 business days of request.
10.4 Refunds are credited to the original payment method.
10.5 Fully completed and properly delivered orders are non-refundable.
10.6 Partial refunds are issued for incomplete orders, proportional to unfulfilled components, as determined by the platform.
By using the SkillCarry platform, you agree to comply with these Terms of Service for Customers and acknowledge that they form a legally binding agreement.